Delivery & costs

Your Profuomo order will be delivered to your home by PostNL or DHL, or (if you have chosen this option during check-out) at a pick-up point of one of these delivery services. As soon as your package leaves our warehouse, you will receive an email with a Track & Trace code that allows you to track the status of the shipment.

If you are not present at the first moment that the package is offered, the delivery service will visit again the next day. If you are not present at that time, the package will be delivered to a pick-up point in your area, so that you can pick it up yourself at a different time. This can be done up to 2 weeks after delivery, after this the package will be returned to us.

Is there anything unclear about your Michaelis order? Let our customer service know through the contact form. 

Within the Benelux, free delivery applies to all orders from €99,-. View the table below for shipping costs per country. Currently free shipping on all orders.

Please note: Due to the high volume of parcel delivery and the impact of government measures, there may be some delay in delivering your order. It is possible your order will be delivered around 1-2 business days later than you are normally used to. Our apologies.

If you live within the Benelux, orders placed on Monday to Friday before 5 pm will be sent the same day. Orders that are placed on Friday after 5 pm and orders placed during the weekend will be sent on Monday. For orders outside the Benelux, a delivery time of 1 to 4 working days applies. View the table below for our delivery times per country.

You can have your order delivered to a specified address, or at a pick-up point of your choice. When completing your order you can select the method you prefer.

Yes, that's possible. In this case, choose the option 'different delivery address' during the ordering process. If you would like the package to be delivered to your work or to a company, please indicate this when filling out the address details. Make sure your own name is clearly stated as well.